Frequently Asked Questions (FAQ's)
What is Tejanoteez.com?
Tejanoteez.com is your online destination for Tejano-inspired T-shirts and apparel celebrating Tejano music, Texas pride, Hispanic culture, family, and unique custom designs.
How long does it take to process my order?
Most orders are processed within 2–5 business days before shipping. During holidays or special promotions, processing times may be slightly longer.
How long does shipping take?
Standard shipping typically takes 3–7 business days within the United States after your order has been processed.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number so you can follow your package every step of the way.
What sizes do you offer?
Most of our shirts are available from Small (S) through 5XL, depending on the design and shirt style. Please refer to the size chart on each product page before ordering.
Are your shirts true to size?
Yes. Most of our shirts have a unisex fit and run true to size. If you prefer a looser fit, we recommend ordering one size up.
How should I wash my T-shirt?
To keep your shirt looking great:
- Wash inside out with cold water.
- Use mild detergent.
- Do not use bleach.
- Tumble dry on low heat or hang to dry.
- Do not iron directly on the printed design.
Do you accept returns or exchanges?
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. We'll work quickly to make it right.
Because many of our products are made to order, we cannot accept returns due to ordering the wrong size or changing your mind. Please review the size chart carefully before placing your order.
Can I cancel or change my order?
If your order has not entered production, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order.
Do you offer custom T-shirt designs?
Yes! We love creating custom Tejano, family reunion, business, event, memorial, and special occasion shirts. Contact us with your ideas, and we'll help bring your vision to life.
Do you offer bulk discounts?
Yes. We offer discounts for large orders, family reunions, businesses, clubs, schools, and special events. Contact us for a custom quote.
Where do you ship?
We currently ship throughout the United States. Additional shipping destinations may be added in the future.
What payment methods do you accept?
We accept all major credit cards and other secure payment methods available during checkout.
Is my payment information secure?
Absolutely. Your payment information is processed through secure, encrypted checkout technology. We do not store your credit card information.
How can I contact Tejanoteez.com?
If you have questions about your order or need assistance, please visit our Contact Us page or send us a message through our website. We strive to respond within one business day.
Do you release new designs?
Yes! We regularly add new Tejano, Texas, Conjunto, Zydeco, and cultural apparel designs. Follow us on social media and subscribe to our email newsletter to stay updated on new releases and exclusive offers.